© 2020 M&T Bank Corporation and its subsidiaries. All rights reserved.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation including, but not limited to, Manufacturers & Traders Trust Company (M&T Bank), Wilmington Trust Company (WTC) operating in Delaware only, Wilmington Trust, N.A. (WTNA), Wilmington Trust Investment Advisors, Inc. (WTIA), Wilmington Funds Management Corporation (WFMC), and Wilmington Trust Investment Management, LLC (WTIM). Such services include trustee, custodial, agency, investment management, and other services. Loans, credit cards, retail and business deposits, and other business and personal banking services and products are offered by M&T Bank, member FDIC.
M&T Bank Corporation’s European subsidiaries (Wilmington Trust (UK) Limited, Wilmington Trust (London) Limited, Wilmington Trust SP Services (London) Limited, Wilmington Trust SP Services (Dublin) Limited, Wilmington Trust SP Services (Frankfurt) GmbH and Wilmington Trust SAS) provide international corporate and institutional services.
WTIA, WFMC, and WTIM are investment advisers registered with the U.S. Securities and Exchange Commission (SEC). Registration with the SEC does not imply any level of skill or training. Additional Information about WTIA, WFMC, and WTIM is also available on the SEC's website at adviserinfo.sec.gov. 
Brokerage services and insurance products are offered by M&T Securities, Inc. (member FINRA/SIPC), not by M&T Bank, Wilmington Trust Company, or Wilmington Trust, N.A.
Private Banking is the marketing name for an offering of M&T Bank deposit and loan products and services.
M&T Bank  Equal Housing Lender. Bank NMLS #381076. Member FDIC. 
Investment and Insurance Products   • Are NOT Deposits  • Are NOT FDIC Insured  • Are NOT Insured By Any Federal Government Agency  • Have NO Bank Guarantee  • May Go Down In Value  
Investing involves risks and you may incur a profit or a loss. Past performance cannot guarantee future results. This material is provided for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service. It is not designed or intended to provide financial, tax, legal, accounting, or other professional advice since such advice always requires consideration of individual circumstances. There is no assurance the any investment, financial or estate planning strategy will be successful.

Wilmington Trust

Electronic Signatures Frequently Asked Questions

As we continue our digital transformation journey, Wilmington Trust offers an electronic signature solution through our partner, DocuSign. DocuSign is a global trusted company and the leader in Electronic Signatures and Digital Transactions Management. DocuSign allows us to digitize our end to end business processes empowering us to safely and securely manage approvals, signatures and workflows.

You can quickly, conveniently and securely sign documents from your computer, tablet and smartphone.

General Frequently Asked Questions



What is an e-signature?
An e-signature is a digital signature. If a document has e-signature capability, you can electronically sign a document instead of signing in-person.

How is my e-signature captured?
When signing a document through DocuSign, you are guided through the process of providing your signature.

Do I have to create a DocuSign account to sign a bank document?
No. You do not have to create an account in order to e-sign any documents sent to you from Wilmington Trust.

Are there any special software or hardware requirements for using DocuSign?
No. DocuSign is compatible with most recent versions of computers, laptops, tablets and smartphones with internet access. You will not need to download any special hardware or software to sign the document(s). However, if you have an outdated Internet Browser, you may be prompted to update it when signing a document. DocuSign is most compatible with Chrome.

Who do I contact if I have questions about DocuSign?
You can find helpful information about DocuSign on their Support Site. If you have questions specifically about a Wilmington Trust document that was sent to you via DocuSign, please contact your Wilmington Trust representative.

Using DocuSign Frequently Asked Questions



How will I receive a document to sign?
An email will be sent to you from @docusign.net which will include a DocuSign "envelope" in the body of the email. The envelope will indicate who at Wilmington Trust is sending you a document to review and sign.

How do I sign my documents via DocuSign?
Please follow this step-by-step guide to sign your documents.

I am unable to review the document. What should I do?
If you are unable to review your document, please call your banking representative for assistance.

What happens if I forget to enter information into a required field?
You will be unable to submit your documents if you have not signed or completed a required field. All required fields are notated within DocuSign.

How do I know the documents I signed have been sent back to Wilmington Trust?
After submitting your documents, you will receive an email from DocuSign notifying you that your documents have been completed. In this email, you can click "View Completed Documents" to view, print and/or save the documents you signed. Please keep these documents for your records.

How do I access my signed documents later?
You can get access to your completed documents in the DocuSign portal

 

This material is for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service.